Frequently Asked Questions
We know that starting the jouney of finding a suitable place for your dog to stay during the day and night can raise lots of questions, we answer the most common questions we get asked. For anything that we haven't answered, please use our contact form or drop us a call.
Our assessment days allow you and your dog to view our location and see why so many people choose us as their safe space for their favourite companions.
FAQ's
How do I book an assessment day?
Please contact us through our Assessment page and we will get back to you as soon as possible.
Can my dog come just for dog day care?
Absolutely, there is no conditions attached to our services, you can use our day care service or both day care and over night. If there is a chance that you will want to take advantage of the over night stays in the future, we do recommend including this in the assessment day, therefore you are ready to book an overnight should you need it.
What happens if my dog doesnt get on with other dogs?
We aim to make a safe space for all our guests, therefore, we require all of them to be able to mix comfortably with other dogs. We understand that not every dog will want to play all the time, but we do require them to have a good level of acceptance to being around others. If your dog shows signs of reactivty, we would unfortunately be unable to have them in our care.
What happens if my dog is missing me during the day or night?
We get askes this alot - as much as we would love our dogs to show signs they are missing us, this is very rare. As dogs are pack animals, once they have settled in and found their place with their new friends, they are occupied by all the activites going on - so you dont need to worry, we will keep them busy so they are happy and content,.
What are the times for drop off and collection?
Our morning drop off time is between 08.00 - 09.00. Our collection times are between 17.00 and 18.00. We can offer a later collection of 11am which is after breakfast and a lovely morning walk for an additional £14
Do you have a minimum stay requirement?
The only time a minimum stay is required is during the Christmas period and Easter weekend. During this time, the minimum stay is 3 nights. Outside of this, we accept any duration to support your needs.
What do I need to bring for over night stays?
You only need to bring your dogs food and medication with them. We supply all bedding, toys & treats. If your dog arrives without enough food for their stay, we’re happy to provide high-quality, nutritious meals. Meals start from £3.50 for small dogs, with prices varying depending on your dog’s size and dietary needs. Portion sizes will be tailored to your dog’s weight, breed, size, age and exercise routine, in line with Butternut Box recommendations.
My dog takes medication - what do I do?
All our staff are trained in medication dispensary. Please provide us with the medication and input the details of dosage and timing into the portal.
Do you offer other services?
Absolutely - we offer additional services to guests who are staying with us for more than 24 hours. We offer:
- Training with a IMDT and OCN qualified trainer.
- Grooming (from wash and blow dry to full groom)
- Wedding package (we will attend your wedding with your dog for them to be included in the ceremony and photographs, we will then bring them back to our Hotel)
- Accompaniment to a Vet or Physio appointment
All additional services are subject to staff availability, agreement of the fees and prior notice.
How secure are the grounds and hotel?
We have worked hard to make our location a safe and secure place for our guests. Our grounds are secured by stock fencing and wooden high panel fences. Access to our grounds is by secure video gate access. We have CCTV around the property and within out hotel environment.
Why choose the Waggy Retreat Hotel?
Five Star accommodation
Our Accommodation has been awarded 5 Stars by North Somerset Council - your loved ones should always be cared for in the safest environments. We are reguarly inspected to maintain this level of achievement.
Professional Team
Our team members undergo the latest training to ensure our guests have the most engaging, stimulated and enjoyable stay. Our team members hold various qualifications to ensure that we are always best placed to look after your dog.
Countryside retreat
Set in a beautiful plot with plenty of space for all our activities, the Waggy Retreat Hotel has vast amounts of secure space for all our guests. This includes meadows, woodlands, lounge areas, bedrooms and a doggy kitchen!
Daily hotel updates
All guests will have a daily update sent to their owner. This includes details of the activities that have taken place during the day and plenty of wonderful snaps to show you what they've been doing! Our team have become experts in action photos!
Activities & ad-on's
We undersand that not all guests will enjoy every activity we offer. We take into consideration the breed, age, and the dogs enthusiasm for all that we offer. We bespoke the day for all our guests for enrichment, activity and rest. We provide additional services which can be requested, further information is on the FAQ section
Flexible stays
Our portal allows you to book your dog in for day care and over night stays with ease. Each booking is then signed off by our Hotel Manager to confirm availability. You have the ability to book ad-on services at the same time to enhance the experience.