Frequently Asked Questions
We know that starting the jouney of finding a suitable place for your dog to stay during the day and night can raise lots of questions, we answer the most common questions we get asked. For anything that we havent answered, please use our contact form or drop us a call.
FAQ's
How do I book an assessment day?
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What happens if my dog doesnt get on with other dogs?
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What are the times for drop off and collection?
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Do you have a minimum stay requirement?
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What do I need to bring for over night stays?
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My dog takes medication - what do I do?
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Do you offer other services?
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Do you offer training services?
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How secure are the grounds and hotel?
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Why choose the Waggy Retreat Hotel?
Five Star accommodation
Our Accommodation has been awarded 5 Stars by North Somerset Council - your loved ones should always be cared for by the highest standards available. We are reguarly inspected to maintain this level of achievement.
Professional Team
Our team members undergo the latest training to ensure our guests have the most engaging, stimulation and enjoyable stay. Our team hold various qualifications to ensure that we are always best placed to look after your dog.
Countryside retreat
Set in a beautiful plot with plenty of space for all our activities, the Waggy Retreat Hotel has vast amounts of secure space for all our guests. This includes meadows, woodlands, lounge areas, bedrooms and a doggy kitchen!
Daily hotel updates
All guests will have a daily update sent to their owner. This includes details of the activities that have taken place during the day and plenty of wonderful snaps to show you what they've been doing! Our teams have become experts in action photos!
Bespoke activities & ad-on's
We undersand that not all guests will enjoy every activity we offer. We taken into consideration the breed, age and the dogs enthusiasm for all that we offer. We bespoke the day for all our guests for enrichment, activity and rest. We provide additional services which can be requested, furher information is on the ad-on page.
Flexible stays
Our portal allows you to book your dog in for day care and over night stays with ease. Each booking is then signed off by our Hotel Manager to confirm availability. You have the ability to book ad-on services at the same time to enhance the experience.